Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 214-606-2306 or make an appointment online!
Z6ix Group, 02/02/2021
My daughter's Audi A4 needed the timing chain replaced. I was quoted a very high price by another reputable shop. I was referred to Millennium by a friend who had used them in the past. I called Millennium and spoke to the owner who asked me to send him the other shop's quote. Millennium quoted me $750 less! I was so relieved and the car was fixed in 3 days whereas the other shop said a week. I tinker with small jobs on my cars and can say a shop is only as good as its diagnostic equipment. Millennium has the most current and modern equipment. The owner was very friendly and professional and took the time to talk with me. When you drive foreign cars you are always nervous about them breaking down. Now I feel better knowing I have a knowledgeable and trustworthy shop to repair my Audi and Land Rover. Thanks Millennium! You have earned a repeat customer.